Refund policy
ALL SALES ARE FINAL
All purchases from Raiment De Lumière are final. We do not accept returns, refunds, or exchanges for sizing issues, fit, change of mind, accidental orders, or personal preference. Please review all product descriptions, measurements, and order information carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us within 3 calendar days of delivery at raiment.de.lumiere@gmail.com.
Please include your order number and clear photographs of the item, packaging, shipping label, and issue. Requests submitted after the three-day reporting period may not be accepted.
Approved claims will receive a replacement first, subject to availability. If a replacement is unavailable, a refund will be issued to the original payment method.
Do not return an item without authorization. Unauthorized returns will not be accepted. Customers are responsible for return shipping unless Raiment De Lumière sent an incorrect or defective item. When the issue is our responsibility, return instructions and a prepaid shipping label will be provided when necessary.
LOST PACKAGES
If tracking shows that a package was lost while in transit, contact us so we can open a claim with the shipping carrier. Once the carrier confirms that the package was lost, Raiment De Lumière will provide a replacement, subject to availability. If a replacement is unavailable, a refund will be issued to the original payment method.
Packages marked as delivered are not automatically considered lost in transit. Customers must first contact the carrier and check the delivery location, household members, neighbors, and local post office.
Raiment De Lumière is not responsible for packages delayed or undeliverable because of an incorrect or incomplete shipping address entered by the customer.
CONTACT
For questions or order-related concerns, contact us at: